Changes in Technology Have Changed Your Role
The nature of Human Capital Management (HCM) systems has fundamentally changed. With the old client-server technology you developed software to be licensed and partnered with the client's IT department to design the infrastructure that was required to install the software but after the sale you weren't typically closely involved in the implementation. In the new cloud model, delivering software-as-a-service changes your relationship with your customers. In many ways you have become the IT department supporting the CHRO.
Now You Control the Implementation
In the old implementation model after the sale the client's IT department was responsible for installing the software on its own systems and controlling system access at all levels (database, network, application layer, etc.). As a provider of cloud-based services you the Software Vendor now have to control that access and ensure that every new client is successfully integrated onto your platform. As you know, it requires three distinctive teams to successfully implement this type of technology: you the Software Vendor, your certified Implementation Partner, and the client's project team. You can effectively control two of the three teams in this triad.
How We Can Help
Your core competency is to provide world-class, reliable HCM solutions and you have a network of Implementation Partners that you ensure are certified on your product but not all clients have the in-house, readily available skill sets required for a successful implementation of your solution.
Triad HR's goal is to provide the client with the skill sets, experience and expertise required from the HR team to successfully implement the new solution on-time and under budget. Our role in the implementation is to provide the client with a team of professionals that have software system project management, business analysis and testing coordination skills-all competencies that most HR teams don't need on a regular basis and consequently don't have on staff.
We work with HCM Software Vendors and Implementation Partners regularly and can help the client navigate the implementation of your technology efficiently and effectively. Contact us now to discuss how we might engage with your implementation and assist your client.